Terms and Conditions

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By accessing our website or placing an order, you agree to these Terms.

• Norfolk Florist Limited is a florist business specialising in dried flower wreaths, bouquets, buttonholes, and gifts.
• Our website is available for customers in the UK.
• We reserve the right to update or change these Terms at any time.
• Orders can be placed via our website or by contacting us directly.
• All orders are subject to availability. If a product is unavailable, we will contact you to offer a substitute or a refund.
• Once your order is placed, you will receive an email confirmation.
• Prices are listed in GBP (£) and include VAT where applicable.
• We accept payment via debit/credit card and PayPal.
• Payment must be received in full before your order is dispatched.
• Delivery options and charges are shown at checkout.
• Estimated delivery times are provided but cannot be guaranteed.
• We are not liable for delays caused by postal or courier services.
• Please ensure the delivery address provided is correct. We cannot accept responsibility for lost or undelivered items due to incorrect details.
• As our products are handmade and often customised, cancellations are only accepted within 24 hours of placing an order.
• If your order arrives damaged, please contact us within 48 hours with photographs so we can resolve the issue.
• Refunds will be processed to the original payment method within 7–10 working days, where applicable.
• Due to the perishable and bespoke nature of our products, we cannot accept returns unless items are faulty or damaged.
• Custom-made or personalised items are non-refundable unless faulty.
• All content on this website is the property of Norfolk Florist Limited
• You may not reproduce, distribute, or use any content without our permission.
• We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
• Our total liability for any claim shall not exceed the price of the product purchased.
• These Terms are governed by and interpreted in accordance with the laws of England and Wales.
• Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.